Help for the Synapse Digital platform and the Ensync Mobile app. We’re a small team that knows home health and hospice — reach us and a person will get back to you.
Reach our team directly. Include your agency name and, if it helps, a screenshot — but never a patient's full identifiers in an email.
Tell us what you're seeing and we'll follow up by email — good for questions about the platform, billing, or signing in. Your message opens a support ticket our team works.
Ensync Mobile is provisioned by your agency — there's no personal sign-up. If you can't sign in, ask your agency administrator to confirm your account and that the Ensync tool is enabled for your agency.
To keep protected health information safe, please don’t include a patient’s full name, date of birth, Medicare number, or clinical details in an email or the contact form. Describe the problem and where you saw it, and we’ll work with your agency through the proper channel if we need to look at a specific record.
Questions about the platform, billing, signing in, or Ensync Mobile — tell us what you’re seeing and we’ll follow up by email. Please keep patient identifiers out of your message.